Frequently Asked Questions

Product

Alcosm™ 75% Alcohol Wipes contains 75% ethanol alcohol as the main ingredient to eliminate 99.9% bacterias, germs, oil and viruses. WHO recommends (reference) that alcohol-based handrubs with 75% alcohol-concentration are most effective to kill viruses. Alcohol penetrates the cell wall completely, permeates the entire cell, coagulates all proteins and therefore kills the microorganism. Made with natural and chemical-free materials, Alcosm™ 75% Alcohol Wipes is soft & gentle on the skin designed for all age group to disinfect, sanitise and remove oil in one wipe. 


As for our Antibacterial (0% alcohol) wipes, the active disinfecting ingredient is Benzalkonium Chloride. With 0% alcohol and eucalyptus fragrance, an option made for the extra sensitive skin including babies and toddlers. 

Whether it's our Alcosm 75% Alcohol Wipes our our Anibacterial Wipes, both range contains key ingredients that are recommended by the National Environment Agency of Singapore to effectively work against coronaviruses with 10 minutes contact time. (reference)

Alcosm is designed in Singapore and responsibly produced by Asia’s largest manufacturer in  China, adhering to the highest quality standards in the industry.


Hangzhou Guoguang Touring Commodity Co., Ltd was established in 1998 with subsidiary of Naturecare domestics Co., Ltd. A company that is focus and specialise in wet wipes industry for more than 22 years.

The expiry date for the wipe before opening is 2 years from the manufacturing date.
After opening, we suggest to use up within 2 months time for best performance of the product.

Alcosm is categorised under surface wipes, therefore NOT is not required in this case. NOT number is applicable on cosmetics products.

Our Eco Wipes range are made with 100% plant-based viscose, making them 100% biodegradable and compostable. These wipes are expected to dispose into the ground in 12 months.

It’s not recommended to leave your wipes in the car as some of our ingredients are flammable, especially when the car is parked directly under the hot sun. On top of that, it will dry out the alcohol and moisture in the wipes much faster than usual. 

Yes, our wipes are FDA certified and are safe to use on utensils. However, we will advise to leave it for 10-15 seconds for the alcohol to evaporate before using them.

While 75% alcohol content is great to disinfect our hands, personal belongings and most hard surfaces, please avoid using our 75% alcohol wipes on painted, shellacked, lacquered, or varnished surfaces, including treated wood. Other than that, alcohol is also not recommended on leather surfaces. Hence do take note to prevent damages to your furniture or other surfaces in your home.

Payments

We accept credit & debit card, online banking with major local banks (Maybank2U, CIMB Clicks, RHB Now, Hong Leong Connect, AmOnline, Bank Islam, Affin Bank) through Billplz ​and online bank transfer. 

Sure you can, please send in your request to help@alcosm.com

No cancellations are allowed after payment is made. Do reach out to us at help@alcosm.com if you have concerns over your order or delivery.

Shipping & Delivery

We offer free shipping for orders 30SGD and above. Otherwise, a flat rate of 4SGD is charged upon checkout.

Please allow 2-5 working days for orders to be delivered.

Once payment is made, you will receive a confirmation email on your order.


An email update with your tracking code will be sent to you once your order has been processed in our warehouse within 24 hours.


Timely updates will be sent to you via email regarding your delivery status. 

This rarely happens, but we apologise for the inconvenience if it happens to you T.T Please do help to take a photo of the AWB parcel, damaged product and products in bubble wrap for our recording purposes, and reach out to us at help@alcosm.com immediately. We take these cases seriously, and would investigate to ensure that this does not happen again. 

Please reach out to us at help@alcosm.com within 24 hours of your purchase. We will always try our best to attend to all requests. However, if your order has been processed by our warehouse team, then we will not be able to amend the said order.

We use a third-party courier for all deliveries. For any special requirements on your delivery, please liaise directly with the delivery person in charge via the support channel in your email update.

Our warehouse is located in Selangor and we deliver with a third-party courier. Everything is already organised for you. However, you can get in touch with us and we’ll see how we can help.

All products are double bubble wrapped and packed using carton boxes to ensure they are delivered to you in a safe & secure manner. 

Yes we do! Please send in your request to help@alcosm.com

Returns & Warranty

We do not allow any return for good products sold unless it's proven damaged before opening. Please be assured that all our products have met the highest production and quality control standards before being sold to the market.